Terms of Service

Welcome to gavriortriel.com.

These Terms of Service ("Terms") apply to your access and use of this Site, including browsing the Site, viewing products, creating an account, placing orders, making payments, and using other services related to shopping.

By accessing or using this Site, you agree to comply with these Terms and other applicable policies governing your use of this Site. If you do not agree to these Terms, please stop using this Site.

1. Scope

These Terms apply to users who browse, purchase furniture and home-related products through this Site, and use related Site services.

For matters specifically addressed by separate policies, the specific provisions in those policies shall prevail.

We may update these Terms due to changes in applicable law, business arrangements, or Site services. The updated version will be posted on this Site with the corresponding update date indicated.

2. User Accounts and User Responsibilities

Some Site features may allow users to create an account.

If you create an account, you should provide accurate and complete information and reasonably protect your account login credentials.

You are reasonably responsible for activities conducted through your account. If you discover unauthorized access to or use of your account, please contact us promptly.

You may not:

• Use this Site for illegal activities;
• Interfere with the normal operation or security of the Site;
• Attempt to gain unauthorized access to Site systems, accounts, or other restricted areas;
• Upload, transmit, or distribute illegal, fraudulent, infringing, harmful, or malicious content;
• Misuse or improperly use this Site and its related services.

To the extent permitted by applicable law, we may take appropriate measures as reasonably necessary to protect the Site, users, or normal service operations.

3. Site Use and Service Responsibilities

We make reasonable efforts to maintain the accuracy of Site content and keep the Site functioning properly.

However, due to technical issues, network interruptions, system maintenance, third-party services, or other circumstances beyond our reasonable control, some Site features may be temporarily unavailable or experience delays.

Therefore, we do not guarantee that the Site will be continuously, uninterruptedly, or entirely free of technical errors at all times.

Users should use this Site in a lawful and reasonable manner and must not interfere with the normal operation or security of the Site.

These Terms do not exclude or limit consumer rights that cannot be excluded or limited under applicable law.

4. Products, Inventory, and Pricing

4.1 Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, and other product information.

However, due to display devices, measurement methods, product updates, manufacturing variations, or other reasonable reasons, reasonable differences may exist between the information displayed on the Site and the actual product received.

Product images are primarily intended to show the product appearance and do not guarantee an exact match with the actual product in all cases.

4.2 Product Inventory

Product inventory may change at any time.

The fact that a product is shown as in stock on the Site does not guarantee that the order can ultimately be fulfilled.

If a product is out of stock or cannot be fulfilled due to other reasonable reasons, we may contact you and take appropriate actions based on the specific circumstances, including cancelling the affected order where applicable.

4.3 Product Pricing

Product prices displayed on the Site may change.

If there are obvious pricing, product information, or page information errors, we may correct them to the extent permitted by applicable law.

Submitting an order does not automatically mean that the order has been finally accepted. Whether an order is finally accepted will be determined based on order processing and confirmation status.

5. Orders and Payments

When you submit an order, you indicate that you wish to purchase the selected products under the applicable purchase conditions.

Submitting an order does not necessarily mean that the order has been finally accepted.

Orders may not be completed due to product inventory, order information errors, payment issues, or other reasonable reasons. If an order cannot be accepted or needs to be cancelled, we will explain the situation to you where reasonable.

You are responsible for providing accurate order information, contact information, delivery address, and payment information.

The Site may process payments through third-party payment services. We do not state in these Terms that we directly store your full card information.

You should ensure that you have the legal right to use the payment method you submit.

If an order is successfully cancelled and meets the refund conditions, the relevant refund will be processed in accordance with the Order Cancellation Policy.

6. Shipping

This Site currently provides delivery services to addresses within the United States.

The key shipping rules include:

• For order amounts below €229.99, a shipping fee of €10.99 applies;
• For order amounts of €229.99 or above, free shipping applies;
• Order processing time is typically 1–3 business days;
• Transit time is typically 5–8 business days;
• Delivery may be completed through FedEx, DHL Express, or UPS;
• Applicable taxes are already included in the product prices listed on the Site;
• Customs clearance is handled directly by the logistics service provider;
• Customers do not need to pay additional customs clearance fees.

For shipping delays, damage or loss of products during transit, shipping addresses, and other shipping matters, the applicable Shipping Policy shall govern.

For the complete shipping rules, please refer to the Shipping Policy.

7. Order Cancellation

Orders that have not yet been shipped may be requested for cancellation.

If you wish to cancel an order, please contact us as soon as possible, as cancellation requests may be affected by the actual order processing status at the time we receive the request.

Once an order has been shipped, it cannot be directly cancelled.

If the order has already been shipped, we recommend that you wait for the product to be delivered. After receiving the product, if it meets the applicable return conditions, you may process the return in accordance with the applicable return and refund procedures.

When requesting order cancellation, you may contact us by email or phone and provide:

• Order number;
• Payment confirmation information or payment proof;
• Other reasonable order identification information.

If the cancellation request is successful, the applicable refund will be issued to the original payment method.

After a successful order cancellation, the refund will be processed within 1–5 business days. The actual time for the refund to appear in your account may vary depending on the processing times of the customer's bank, credit card issuer, payment institution, or other financial institutions.

For the complete cancellation rules, please refer to the Order Cancellation Policy.

8. Returns, Exchanges, and Refunds

This Site provides return services for eligible products.

We do not offer direct exchanges. If you wish to exchange a product, you may return the eligible product in accordance with the applicable return process and place a new order for the desired product as needed.

Where applicable conditions are met, the Site offers a voluntary return policy of 35 days from the date the customer receives the product.

This 35-day return period is a voluntary return arrangement provided by the Site and is independent of other rights that may be available to consumers under applicable law.

If you receive a damaged or incorrect product, you may contact us for assistance. Depending on the specific circumstances, eligible damaged or incorrect products may receive a full or partial refund.

Return requests are preferably submitted by email, with the order number and return reason provided.

After the returned product is received and necessary verification is completed, applicable refunds will be processed within 1–5 business days and issued to the original payment method.

For the complete return, refund, and related requirements, please refer to the Return and Refund Policy.

9. Privacy and Personal Information Protection

We process personal information in accordance with the Privacy Policy and applicable privacy laws.

Depending on actual usage, this Site may process information related to orders, contact details, devices, browsing activities, cookies, and similar technologies.

Personal information may be used for order processing, delivery arrangements, payment processing, customer service, Site operation, security maintenance, and other related purposes permitted by applicable law.

Where applicable, personal information may be shared with service providers involved in payment processing, delivery, technical support, Site operation, or other necessary services.

Depending on your specific circumstances and applicable law, you may have corresponding privacy rights.

If GDPR applies to the relevant personal information processing, we will process the relevant personal information in accordance with applicable GDPR requirements.

For specific details regarding the collection, use, sharing, cookies, and privacy rights of personal information, please refer to the Site's Privacy Policy.

10. Intellectual Property

The text, images, product content, page designs, logos, page layouts, and other content on this Site may be protected by applicable intellectual property laws.

Unless authorized or permitted by applicable law, you may not copy, modify, distribute, publicly display, or use Site content for commercial purposes without authorization.

Except for the limited right to use the Site expressly permitted under these Terms, these Terms do not transfer to you any ownership of Site content or related intellectual property rights.

11. Third-Party Services

This Site may use third-party services to provide payment processing, delivery, technical support, or other related functions.

Third-party service providers may provide related services under their own terms of service and policies.

We cannot control all third-party services and therefore cannot guarantee that third-party services will be continuously available or entirely free of delays or errors in all circumstances.

However, these Terms do not exclude or limit liability that cannot be excluded or limited under applicable law.

12. Governing Law and Dispute Resolution

These Terms are governed by applicable U.S. law and, where applicable, the laws of the State of Florida, without thereby excluding consumer protections provided by the law of the consumer's jurisdiction that cannot be excluded or limited by law.

If you have a dispute regarding the Site, orders, or these Terms, we encourage you to contact us first so that we have a reasonable opportunity to understand and address the issue.

These Terms do not require consumers to waive, limit, or exclude non-waivable rights under applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by applicable law.

13. Amendments to These Terms

We may update these Terms due to changes in applicable law, Site services, business arrangements, or Site operations.

The updated version will be posted on this Site with the latest update date indicated at the top of the page.

To the extent permitted by applicable law, your continued use of this Site after the updated Terms are posted may indicate your acceptance of the updated Terms.

However, we will not improperly cancel or alter rights that consumers have already acquired under law or transactional rights already formed by updating these Terms.

14. Contact Us

If you have any questions about these Terms, orders, order cancellations, returns, refunds, shipping, or other Site services, please contact us.

Email is our preferred method of contact.

Email: team@gavriortriel.com

Phone: +1 (352) 509-7381

Address: 3240 SW 34th St #807, Ocala, FL 34474, US

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)