Return and Refund Policy

This Return and Refund Policy applies to products purchased through the Gavriortriel website and delivered to addresses within the United States.

We offer eligible returns and refunds, but do not provide direct exchanges. This policy is intended to clearly explain your return eligibility, the return process, return costs, and how refunds are processed.

Statutory Consumer Rights

Under applicable law, you may have statutory rights relating to withdrawal, returns, refunds, product defects, shipping damage, or other consumer protections.

The United States does not have a single fixed federal statutory return or withdrawal period that applies uniformly to all online furniture transactions. Accordingly, this policy does not describe any fixed number of days as the statutory return period applicable to all U.S. orders.

If applicable law gives you consumer rights that cannot be excluded or limited by this policy, this policy does not restrict those rights. Where applicable law requires other return, refund, or consumer relief, we will comply with applicable law.

Voluntary 35-Day Return Policy

In addition to consumer rights under applicable law, we voluntarily offer a 35-day return period for eligible products.

Eligible products may be returned within 35 days from the date you receive the product.

The 35-day period is our voluntary return policy and does not mean that all U.S. online furniture transactions are legally entitled to a uniform 35-day statutory return period.

Return Conditions

When applying for a voluntary return, the product should generally meet the following conditions:

• The return request is made within 35 days from the date you receive the product;
• The product remains in a reasonable condition for return and inspection;
• The product is not damaged due to customer causes;
• Original packaging is retained where reasonably practicable;
• Accessories, hardware, instructions, and other items provided with the product are included where reasonably practicable.

For furniture products, we understand that you may need to unbox and reasonably inspect the product before deciding whether to keep it. Normal unboxing and reasonable inspection will not automatically result in a return being rejected.

However, if the product shows obvious excessive use, improper use, customer-caused damage, significant soiling, missing essential accessories, or other conditions that affect return processing, we may not be able to approve the voluntary return or refund, except as otherwise required by applicable law.

Circumstances That Do Not Qualify for Return

Without limiting consumer rights under applicable law, we may not be able to approve a refund if the product:

• Exceeds the applicable return period;
• Is damaged due to customer causes;
• Shows obvious excessive use or improper use;
• Is significantly soiled;
• Is missing essential accessories or other necessary items; or
• Does not meet other return conditions set forth in this policy.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different product, size, or style, you may return the eligible original product in accordance with the applicable return process and place a new order for the desired product as needed.

If you received an incorrect item, or if the product has quality issues or shipping damage, please contact us first. We will review the specific circumstances and determine the appropriate refund treatment accordingly.

Damaged, Incorrect, or Defective Products

If the product you received is damaged during shipping, has product quality issues, or does not match what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photos or other relevant information that can reasonably help us confirm the problem.

We will review the specific circumstances. If eligible, we may provide a full refund or a partial refund.

If the return is due to qualifying product quality issues, incorrect items, or damage caused during shipping, we will not charge you applicable return shipping fees or related return costs.

If the product damage is caused by the customer, a refund may not be available.

How to Request a Return or Refund

Email is our preferred method of contact for handling return and refund requests.

Please send an email to team@gavriortriel.com and provide:

• Order number;
• Reason for return or refund;
• Description of the issue if the product has problems;
• Photos or other reasonable information about the product, if needed.

After receiving your request, we will review the order information, the timing of the return request, the return reason, and the condition of the relevant product.

If the return request is eligible, we will provide you with further return instructions.

If you need to ship the product back, please follow the return requirements we provide. Please do not send the product directly to our contact address without first receiving return guidance from us.

Return Labels and Return Shipping Fees

For eligible returns that require shipping, we will provide an electronic return label for you to download and print.

For ordinary voluntary returns, applicable return shipping fees or other related return costs may be deducted from the refund amount.

We do not set a fixed return shipping fee amount or a fixed percentage in this policy, because the actual fees applicable may vary depending on the specific order and return circumstances.

For qualifying returns due to product quality issues, incorrect items, or shipping damage, we will not charge you applicable return shipping fees or related return costs.

If the product is damaged due to customer causes, or if the returned product does not meet the return conditions, we may refuse the refund.

Return Inspection and Processing

After we receive the returned product, we will inspect its condition and confirm that it matches the original order and the return request.

Inspection may include confirming whether the product has customer-caused damage, obvious excessive use, missing essential accessories, or other circumstances that affect refund eligibility.

If we confirm that the return meets the refund requirements, we will initiate the refund within 1–5 business days after receiving and verifying the returned product.

Refund Method and Timing of Receipt

Eligible refunds will be processed through the original payment method.

For ordinary voluntary returns, applicable return shipping fees or other permitted return-related costs may be deducted from the refund amount.

For qualifying quality issues, incorrect items, or shipping damage returns, we will provide a full refund or a partial refund depending on the specific circumstances.

After we initiate the refund, the actual time it takes for the refund to appear in your bank account, credit card account, or other payment account may vary depending on the processing times of banks, credit card issuers, payment service providers, or other financial institutions.

Therefore, we can confirm when we initiate the refund, but we cannot control the specific time when financial institutions ultimately complete the refund posting to your account.

Contact Us

If you have any questions about returns or refunds, please contact us by email first.

Email: team@gavriortriel.com

Phone: +1 (352) 509-7381

Address: 3240 SW 34th St #807, Ocala, FL 34474, US

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)