Order Cancellation Policy
Thank you for using this Site. To make the order cancellation process clearer and more transparent, we have established this Order Cancellation Policy. This policy applies to orders submitted through this Site.
1. Cancellation Policy Explanation
Whether an order can be cancelled depends primarily on the actual order processing status at the time we receive the cancellation request.
If the order has not yet been shipped, you may request to cancel the order.
If the order has already been shipped, the order cannot be directly cancelled. You may return the product after delivery in accordance with the applicable Return and Refund Policy.
This policy does not set an additional fixed-hour cancellation period after placing an order.
2. Unshipped Orders
If your order has not yet been shipped, you may contact us to request cancellation.
We recommend that you submit your cancellation request as soon as possible after deciding you no longer need the order, so that we have an opportunity to process your request before the order enters the shipping process.
Whether a cancellation request can be successfully processed will be determined based on the actual order processing status at the time we receive the request.
If the order has already entered the shipping stage during processing, we may not be able to complete the cancellation.
3. Shipped Orders
Once an order has been shipped, it cannot be directly cancelled through the order cancellation process.
If you no longer need the product after the order has been shipped, please wait for the product to be delivered and then apply for a return in accordance with the applicable Return and Refund Policy.
Whether a return is eligible and the refund amount will be determined in accordance with the applicable Return and Refund Policy.
4. How to Request Order Cancellation
If you wish to request an order cancellation, please contact us through the following methods:
Email: team@gavriortriel.com
Phone: +1 (352) 509-7381
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time
To help us confirm your order, please provide the following in your cancellation request, where possible:
- Order number;
- Payment confirmation information or payment proof;
- Other reasonable identifying information related to the order.
Please do not provide full card numbers, CVV, security codes, account passwords, or other unnecessary sensitive payment information by email or other contact methods.
5. Review and Processing of Cancellation Requests
After receiving a cancellation request, we will review it based on the current processing status of the order.
If the order has not yet been shipped and meets the cancellation conditions, we will process the order cancellation.
If the order has already entered the shipping process or has been shipped, we will inform you that the order cannot be directly cancelled through the cancellation process and will explain the applicable return and refund options available to you based on the actual circumstances.
The result of the cancellation request will be notified through the contact information you provide.
6. Refunds After Successful Cancellation
If the order cancellation is successful, we will refund the applicable amount to the original payment method you used when placing the order.
If the order has not completed the full payment process, we will handle it accordingly based on the actual payment status.
The refund amount shall be based on the order amount actually successfully cancelled and the applicable refund policy.
7. Refund Processing Time
If the order cancellation is successful, we will process the refund within 1–5 business days, and the refund will be issued to the original payment method.
8. Orders Within the United States
This Order Cancellation Policy applies to orders purchased through this Site and delivered to addresses within the United States.
Order cancellation, refunds, and returns are all handled in accordance with the relevant policies published on this Site and applicable law.
If applicable law grants consumers rights that cannot be excluded or limited, this policy does not restrict those rights.
9. Contact Us
If you have any questions about order cancellations, refunds, or order status, please contact us:
Email: team@gavriortriel.com
Phone: +1 (352) 509-7381
Address: 3240 SW 34th St #807, Ocala, FL 34474, US
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)