Shipping Policy
1. Shipping Area
We provide delivery services for furniture and home-related products to consumers within the United States.
The current shipping area for the Site is:
United States
Shipping information for specific orders will be processed based on the order and delivery address.
2. Shipping Fees
Our shipping fees are determined based on the order amount:
- Order amount below €229.99: Shipping fee is €10.99.
- Order amount of €229.99 or above: Free shipping.
€229.99 is the free shipping threshold.
Applicable shipping fees will be displayed according to the actual order circumstances.
3. Order Processing Time
Under normal circumstances, the order processing time is:
1–3 business days
Order processing time refers to the time required for order confirmation, preparation, and handling before the order is shipped.
Order processing time is not the same as shipping time.
Only after the order has been processed and handed over to the carrier does the shipping phase begin.
4. Shipping Methods and Transit Time
We may use the following carriers for delivery services:
- FedEx
- DHL Express
- UPS
The normal transit time after an order is shipped is typically:
5–8 business days
Transit time refers to the time required from when the order is handed over to the carrier to when it is delivered to the shipping address.
Therefore, the 1–3 business day order processing time and the 5–8 business day transit time are two different stages.
Actual delivery times may vary due to carrier operations, weather, holidays, shipping conditions, or other unforeseen factors.
5. Estimated Delivery Time
Orders are typically delivered within 5–8 business days after shipment.
The above timeframes are estimated transit times and are not absolute delivery guarantees.
The actual delivery progress of an order depends on the carrier's shipping conditions after order processing is complete. If delays occur during transit, we will assist with order status inquiries within a reasonable scope.
6. Order Tracking
After an order is shipped, we may provide you with corresponding tracking information so that you can check the shipping status of your order.
You may use the provided tracking information or tracking number to check the shipping progress.
Please note that tracking information may not be immediately available or updated right after the order is shipped. The carrier's system may need some time to synchronize the latest shipping information.
If the tracking information has not been updated for a long time or shows an abnormal status, please contact us promptly.
7. Taxes and Customs Clearance
Applicable taxes are already included in the listed price of the corresponding products.
Customs clearance for orders is handled directly by the logistics service provider.
Consumers do not need to pay additional customs clearance fees.
8. Delivery Delays
Although we strive to arrange order delivery within the estimated time, actual transit may be affected by circumstances beyond our reasonable control, such as:
- Severe weather;
- Natural disasters;
- Carrier operational disruptions;
- Holidays;
- Unexpected shipping delays; or
- Other circumstances beyond reasonable control.
If you have not received your order beyond the normal estimated delivery time, or if the tracking information shows a clear abnormality, please contact us by email.
We will assist with inquiries based on the order and tracking information.
9. Damaged Items During Transit
If the furniture you received is damaged during transit, please contact us as soon as possible so that we can understand and address the situation.
To help us verify the issue, please provide:
- Order number;
- A description of the damage to the item; and
- Relevant photos or other information that can help explain the issue, where appropriate.
We will review the order and the specific issue, and handle it in accordance with applicable return, refund, or other handling policies.
10. Lost or Potentially Lost Orders
If the tracking information indicates that an order may be lost, shows an abnormal status, or has not been updated for a long time, please contact us promptly.
We will verify the shipping status with the relevant logistics service provider based on the specific order circumstances and assist with subsequent matters.
The actual handling method will be determined based on the order status, logistics information, and specific circumstances.
11. Modifications to Shipping Information
If you need to modify your order or shipping information, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will review the modification request based on the current order status.
If the order has already entered the processing stage or has been shipped, the information may not be modifiable.
In particular, once the order has been handed over to the carrier, the ability to modify shipping address and other information may be limited by the order status and the carrier's operational restrictions.
Therefore, if you need to modify shipping information, please contact us as early as possible.
12. Responsibility for Shipping Address
When placing an order, the consumer is responsible for providing an accurate, complete, and deliverable shipping address.
Please ensure that the information provided includes the correct:
- Street address;
- Apartment or unit information, if applicable; and
- Other information required for delivery.
If delivery failure, delay, or other delivery issues occur due to an incorrect, incomplete, or missing necessary shipping information provided by the consumer, the relevant order may be affected.
For orders that have already been shipped, whether an address modification is feasible also depends on the order status and the carrier's processing capabilities.
13. Contact Us
If you have any questions about shipping, order tracking, shipping delays, damage to items during transit, or order delivery status, please contact us.
Email: team@gavriortriel.com
Email is our preferred method of contact for shipping-related issues.
You may also contact us by phone during business hours:
Email: team@gavriortriel.com
Phone: +1 (352) 509-7381
Address: 3240 SW 34th St #807, Ocala, FL 34474, US
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)